Return and Refund
Last Updated: 11/24/2023
1. Returns and Refunds for Digital Memberships
Thank you for choosing Digital Tools for your digital memberships. As digital memberships are virtual and non-tangible, our return and refund policy is designed to accommodate specific circumstances.
2. Eligibility for Refunds
We understand that circumstances may change. Refunds for digital memberships are eligible under the following conditions:
- The refund request is made within 7 days of the purchase date.
- The digital membership has not been accessed or utilized.
- The request meets any additional criteria specified at the time of purchase.
3. How to Initiate a Refund
To initiate a refund for a digital membership, please contact our customer service team at [[email protected]] within 7 days of your purchase. Provide details about the membership you would like to refund.
4. Refund Process
Upon approval of your refund request, we will process the refund, and the funds will be returned using the original payment method. Please allow a reasonable timeframe for the refund to be reflected in your account.
5. Non-Refundable Digital Memberships
Once a digital membership has been accessed or utilized, it becomes non-refundable. Additionally, promotional memberships or memberships obtained through special promotions may be non-refundable.
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company. If the issue persists, contact us at [[email protected]].
7. Contact Us
If you have any questions about our digital membership return and refund policy, please contact us at [[email protected]].